We strictly follow ‘NO refund’ policy. 

The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Overview

We strictly follow ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size, or wrong item. The complaint has to be raised within 1 working day along with a paper invoice (via call, message, or email) after receiving the parcel.

Please allow one week for the processing of damage and claims.

Exchanges

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size, or wrong item. The complaint has to be raised within 1 working day along with a paper invoice (via call, message, or email) after receiving the parcel.

Please allow one week for the processing of damage and claims.

Our goal is to make you very happy and we stand by every single product we sell through our store.

All items are thoroughly inspected and packed with care before dispatching them through our courier service.

If Items purchased from our online store are defective, they can be sent back for exchange by contacting our customer service.

You will bear the charges of sending the item back to us through courier.
We allow our customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

  • The Item received is Defected on arrival and .
  • The customer has immediately submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
  • The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
  • The item is in its original packing and the price tag is intact;
  • The original invoice of the item he/she wishes to exchange is sent along with the item;
  • It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged. If an item bought at a regular price goes on sale, it will be exchanged at the sale price.

We have the right, at our sole discretion, to accept or deny the request for exchange.
Upon the acceptance of the request for an exchange, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside Pakistan.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.